Muslim-owned, faith aligned, premium halal wellness

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"Truly a premium halal supplement brand - from product to packaging"

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Privacy policy

SHUKR Supplements Privacy Policy

SHUKR Supplements, operated by SHUKR Supplements Limited, a private limited company registered in England and Wales, Company Number 16291215, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://shukrsupplements.com/), use our services, purchase our products, or otherwise communicate with us (collectively, the “Services”). “You” refers to you as a user, whether a customer, website visitor, or individual whose data we collect under this policy.

Please read this Privacy Policy carefully. By using our Services, you agree to the practices described herein.

1. Data We Collect

We collect the following personal information, depending on how you interact with our Services:

  • Identity and Contact Data: Name, email address, phone number (if provided), billing and shipping addresses when you create an account, place an order, or contact us.

  • Order Information: Name, billing/shipping addresses, payment confirmation, email, phone number, and purchase details.

  • Account Information: Username, password, security questions, and other data for account security.

  • Shopping Information: Items viewed, added to cart, saved in your account (e.g., loyalty points, referrals, gift cards), reviews, or purchases.

  • Customer Support Information: Information you include in communications with us (e.g., messages sent via the Services).

  • Technical Data: IP address, browser type, device information, network connection details, and browsing behavior (e.g., pages visited, time spent) collected via cookies and analytics tools.

  • Marketing and Communication Data: Preferences for receiving marketing emails, newsletter subscriptions, or survey responses.

  • User-Generated Content: Reviews, comments, or inquiries submitted to our site.

2. How We Collect Data

We collect data:

  • Directly from You: When you place an order, create an account, subscribe to newsletters, submit reviews, or contact us.

  • Automatically: Via cookies, Shopify analytics, and third-party tools (e.g., Google Analytics) when you browse our site.

  • From Third Parties: From Shopify’s payment processors (e.g., PayPal, Stripe) for transaction data, marketing platforms (e.g., Mailchimp) for email preferences, or vendors supporting our Services (e.g., shipping carriers).

3. How We Use Your Data

We use your data to:

  • Process and fulfill orders, subscriptions, and preorders, including payments, shipping, returns, and exchanges.

  • Manage your account, provide customer support, and respond to inquiries.

  • Improve our website, products, and Services through analytics, user feedback, and usage data.

  • Send marketing communications (e.g., newsletters, promotions) if you’ve opted in, tailoring content to your preferences.

  • Comply with legal obligations (e.g., tax records, fraud prevention).

  • Detect, investigate, and prevent fraudulent, illegal, or malicious activity.

  • Protect our rights, the Services, and the rights of our users or others.

4. Legal Basis for Processing

We process your data based on:

  • Contract: To fulfill orders, subscriptions, or preorders (e.g., processing payments, shipping supplements).

  • Consent: For marketing emails, non-essential cookies, or targeted advertising (you can withdraw consent anytime).

  • Legitimate Interests: To improve our Services, prevent fraud, analyze user behavior, or run our business, where these interests don’t override your rights.

  • Legal Obligation: To comply with UK tax laws, data protection regulations, or other legal requirements.

5. Sharing Your Data

We disclose your data to:

  • Service Providers: Shopify (hosting, payment processing), shipping carriers (e.g., Royal Mail), marketing platforms (e.g., Mailchimp), and analytics providers (e.g., Google Analytics) to fulfill orders and improve Services.

  • Business and Marketing Partners: To provide services or advertise (e.g., tailored ads), subject to their privacy policies and your consent where required.

  • Affiliates: Within our corporate group to run our business effectively.

  • Legal Authorities: If required by law (e.g., HMRC, fraud investigations) or to enforce our Terms of Service.

  • Business Transfers: In case of a merger, acquisition, or sale, with appropriate safeguards.

We disclose the following categories of personal information for the purposes above:

  • Identifiers: Contact details, order/account information.

  • Commercial Information: Order, shopping, and customer support data.

  • Internet Activity: Usage data (e.g., browsing behavior).

  • Geolocation Data: Locations inferred from IP addresses or technical measures.

We do not sell your data or use sensitive personal information (e.g., health data) to infer characteristics without consent.

6. Data Storage and Security

  • Storage: Data is stored on Shopify’s secure servers (primarily UK/EEA) and our encrypted internal systems.

  • Security: We use industry-standard measures (e.g., encryption, firewalls) to protect your data. No system is impenetrable, and data sent to us may not be secure in transit. Avoid sending sensitive information via insecure channels.

  • Retention: We retain data only as long as necessary:

    • Transaction data: 6 years for UK tax purposes.

    • Account data: Until you delete your account or request deletion.

    • Marketing data: Until you unsubscribe or request removal.

    • Technical data: Up to 2 years for analytics.

7. Your Data Protection Rights

Under UK GDPR and EU GDPR, you have the right to:

  • Access: Request a copy of your personal data and details on its use/sharing.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Restriction: Limit processing in certain cases.

  • Objection: Object to processing for marketing, targeted advertising, or legitimate interests.

  • Portability: Receive your data in a structured, machine-readable format or request its transfer to a third party.

  • Withdraw Consent: Opt out of marketing, non-essential cookies, or targeted advertising anytime.

  • Opt-Out of Sale/Sharing: Direct us not to “sell” or “share” your data for targeted advertising (as defined by applicable laws). If you enable Global Privacy Control (GPC) signals, we treat this as an opt-out request for your device/browser.

  • Appeal: Appeal our decision if we decline your request by replying to our response.

  • Authorized Agents: Designate an agent to make requests on your behalf, with proof of authorization and identity verification.

To exercise these rights, contact us at info@shukrsupplements.com. We will respond within 30 days, verifying your identity (e.g., via email or account details). We will not discriminate against you for exercising your rights.

If you’re unsatisfied with our response, you may:

  • UK Residents: Lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

  • EEA Residents (Future EU Sales): Contact your local data protection authority (list at https://edpb.europa.eu/about-edpb/about-edpb/members_en).

8. Cookies and Tracking

  • We use cookies for essential functions (e.g., cart, account management), analytics (e.g., Google Analytics), and marketing (e.g., targeted ads).

  • You can manage preferences via our cookie banner or browser settings. Essential cookies are required for functionality and cannot be disabled.

  • Blocking cookies may impact your experience or Service functionality. See Shopify’s cookie policy (https://www.shopify.com/legal/cookies) for platform-specific details.

  • We do not “sell” or “share” data of users under 16 for targeted advertising, as defined by applicable laws.

9. International Data Transfers

  • Data is primarily processed in the UK. For third-party services (e.g., Shopify’s US servers), data may be transferred outside the UK/EEA.

  • We use Standard Contractual Clauses or adequacy decisions to ensure UK GDPR and EU GDPR compliance for transfers.

10. Third-Party Websites and Links

  • Our website may link to third-party sites (e.g., PayPal, social media). These sites have their own privacy policies, and we are not responsible for their practices.

  • Information you share on social media platforms or public venues may be viewable by others without limitation. Our inclusion of links does not imply endorsement.

11. Children’s Privacy

  • Our Services are for adults (18+). We do not knowingly collect data from children under 16. If we learn such data has been collected, we will delete it promptly. Parents/guardians can contact us to request deletion.

12. Changes to This Policy

  • We may update this Privacy Policy to reflect legal, operational, or regulatory changes. Updates will be posted here. We will take steps required by law (e.g., notifying you of material changes). Check periodically for updates.

13. Contact Us

  • For privacy questions or to exercise your rights, contact:
    SHUKR Supplements Limited
    Company Number 16291215
    Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
    Email: info@shukrsupplements.com

Last Updated: October 24, 2025

Thank you for trusting SHUKR Supplements with your data. We’re dedicated to your privacy and satisfaction with our products.